![]() ![]() F or example, if the renewal date is 0 and the trial of the App is started on 2, the trial period end date will be consistent with the next renewal date - in this case being the 0. ![]() Cloud App evaluations are tied to the Cloud instances monthly renewal date.For existing Jira users the App evaluation period end-date will match their next closest billing date after the free 30 day period.If a customer is evaluating eazyBI on a newly created Cloud instance, which is an evaluation as well, it will be active only 7 days (as Jira Cloud evaluations are valid only for 7 days).If you exceed number of users in a particular plan, you will be upgraded automatically and billed next month.When your subscription renews each month, the pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in the instance.For example, if you have Jira Software with 155 users and Jira Service Desk with 10 agents on the same instance, your add-on license will have to match a 155 user license. The cloud add-on license tier is automatically matched with the highest number of users of the largest Jira Cloud instance.Please contact Atlassian support for a refund. The paid subscription starts automatically after the trial period, if not cancelled by the user. Customers have a 30-day refund guarantee, in case you did not intend to subscribe. Users can restart a trial at any time before the next billing date (end evaluation period) Users can cancel evaluation at any time, but the trial period does not stop. All cloud apps are immediately subscribed by a user, and include a minimum (explained below) of 30-day free trial.
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